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Service Performance

Service performance metrics for the quarter ending 31st December 2025.

MetricPerformance
Queries & Requests resolved within TAT98%
Average resolution time2 working days
Complaints resolved within SEBI timelines100%
Average complaint resolution time2 working days
Transaction Processing Accuracy99.99%
Non-Financial Transaction - Processing Turnaround99.76% within 2 working days
Redemption payouts within stipulated Timelines100%